Privacy Policy
1. Introduction
Welcome to Thrive Within Wellness Hub, part of Sara Inner Healing.
We are committed to protecting your privacy and handling your personal information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, register for membership, purchase products or services, subscribe to our communications, or otherwise interact with us.
2. Data Controller
Thrive Within Wellness Hub
Sara Inner Healing
Email: Sheila@Sarainnerhealing.com
Website: https://thrivewithin.sarainnerhealing.com
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
3. Information We Collect
We may collect and process the following categories of personal information:
Information You Provide
- Name
- Email address
- Telephone number (if provided)
- Billing information
- Membership account information
- Messages submitted through contact forms
- Information provided during coaching, mentoring or wellness programmes
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and tracking information
Payment Information
Payments may be processed through third-party payment providers. We do not store or have access to your full payment card details.
4. How We Use Your Information
We use personal information to:
- Create and manage membership accounts
- Deliver products, services and digital content
- Process payments
- Respond to enquiries
- Provide customer support
- Send newsletters and updates where consent has been provided
- Improve our website and services
- Comply with legal and regulatory obligations
- Protect the security of our website and users
5. Lawful Basis for Processing
We process personal information under the following lawful bases:
Contract
Where processing is necessary to:
- Create and manage your membership account
- Deliver products or services you have requested
- Process purchases and payments
Consent
Where you have given consent to:
- Receive newsletters
- Receive marketing communications
- Participate in surveys or promotional activities
You may withdraw consent at any time.
Legitimate Interests
We may process information where necessary for legitimate business interests including:
- Website administration
- Customer support
- Service improvement
- Fraud prevention
- Security monitoring
Legal Obligation
Where processing is required to:
- Maintain accounting records
- Comply with tax obligations
- Respond to lawful requests from authorities
6. Membership Accounts
If you register for a membership account, we may collect:
- Name
- Email address
- Username
- Membership level
- Login activity
- Subscription status
This information is used to provide access to member-only resources and manage your account.
You are responsible for maintaining the confidentiality of your login credentials.
7. Email Communications
If you subscribe to our newsletter or communications, we may send:
- Wellness updates
- New content notifications
- Resource updates
- Product announcements
- Promotional offers
You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.
8. Sharing Your Information
We do not sell personal information.
We may share information with trusted service providers that help us operate our website and business, including:
- Website hosting providers
- Payment processors
- Email marketing providers
- Membership management systems
- Analytics providers
- Professional advisers where required
These providers are required to protect personal information and only process it on our instructions.
9. International Transfers
Some service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, including the use of contractual protections where required.
10. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
Typical retention periods include:
- Membership accounts: for the duration of membership and up to 24 months thereafter
- Contact enquiries: up to 24 months
- Newsletter subscriptions: until unsubscribed
- Financial and accounting records: up to 6 years as required by law
Where information is no longer required, it will be securely deleted or anonymised.
11. Cookies
Our website may use cookies and similar technologies to:
- Ensure website functionality
- Improve user experience
- Analyse website performance
- Remember user preferences
You may manage cookie preferences through your browser settings.
A separate Cookie Policy may provide additional information.
12. Security
We take appropriate technical and organisational measures to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
However, no method of transmission over the internet can be guaranteed to be completely secure.
13. Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided in this Privacy Policy.
14. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can attempt to resolve your concerns.
You also have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
15. Children’s Privacy
Our website and services are intended for adults aged 18 and over unless otherwise stated.
Where resources are designed for younger audiences, parental or guardian involvement may be required. We do not knowingly collect personal information from children without appropriate lawful basis.
16. Changes to this Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.
We encourage users to review this policy periodically.
17. Contact Us
Thrive Within Wellness Hub
Sara Inner Healing
Email: Sheila@sarainnerhealing.com
Website: https://thrivewithin.sarainnerhealing.com
For privacy-related enquiries, please contact us using the details above.